We want you to be fully satisfied with your purchase.
Return Window
You may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalised or custom-made items
- Final sale items (if clearly marked on the product page)
How to Request a Return
To start a return, please get in touch with us at:
📧 [email protected]
Include:
- Your order number
- Reason for return
- Photos (if item is damaged or incorrect)
Our support team will provide return instructions and the correct return address.
Refunds
Once your return is received and inspected:
- You will be notified by email
- If approved, your refund will be processed to your original payment method
Refunds are typically issued within 5–10 business days after approval.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still need help, email us at:
📧 [email protected]
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, contact us at:
📧 [email protected]
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
Important Notes
- Do not return items without contacting us first
- Returns sent without approval may not be accepted
If you have any questions, please don’t hesitate to contact us at your convenience.
DisneyDress Customer Support Team
DisneyDress
📧 [email protected]